As part of our commitment to delivering a banking experience that meets your expectations, we are pleased to assist you with your inquiries, feedback, or complaints through the following channels:
- alinma App
- alinma Website
- alinma Phone Banking: 8001208000
- alinma Branches
How we handle your request:
- Once your request is submitted, you will receive an SMS with a reference number.
- Your request will be reviewed by the relevant team within a maximum of 5 business days.
- We will keep you informed with ongoing updates.
- The request will be closed once it has been fully resolved.
- If you are not satisfied with the provided solution, you may escalate your complaint by referencing the complaint number via email at Complaints@alinma.com or through any of the channels mentioned above, and we will follow up immediately.