In line with government directives, has taken a series of actions to ensure the health and safety of its partners (customers) and staff during the ongoing coronavirus epidemic. This has included both educational and procedural measures.
Since the beginning of the crisis, Alinma has posted critical awareness messages through the entirety of its communication network. For partners, updated information about branch hours, service availabilities, and health advice from the Ministry of Health, is being communicated to them through Alinma ATM screens, email, social media, SMS, and in-branch digital screens. The same is being provided for staff through the bank’s integrated internal communications system, along with policy and procedure updates.
In terms of management actions, Alinma Bank has activated emergency provisions of its Business Continuity Plan and has empaneled its Business Continuity Committee, which has steered the bank’s response. Measures have included temperature screening for all building entrants, activating remote-work systems, designating branches to remain open, reducing head and regional office attendance to 26% of total staff at any one time, and continuously sterilizing bank premises.
For staff, all business trips, training courses, meetings, congregational prayers, and cafeteria services have been suspended, while masks and hand sanitizer have been made widely available.
To address the situation going forward, Alinma Bank invites its partners to utilize the bank’s self-service channels to the fullest. They are designed to address nearly all partner (customer) banking needs — quickly, conveniently, and securely. Use of these services reduces exposure to crowds and thus helps impede the virus’ spread.
Alinma’s self-service channels operate around-the-clock, every day of the year, and provide services that include digital account opening, ATM card request, ATM card printing, personal information update, check issuance, digital signature specimen, checkbook printing, statement of account, balance certificate, proof of deposit, and more.
Alinma’s interactive teller machines are also available, along with small denomination ATMs, corporate and SME cash deposit machines, and the bank’s network of more than 1520 ATMs across the kingdom.
For domestic and international remittances, Alinma Internet and the Alinma smart device application feature both Alinma Express and Western Union transfer services, which permit Alinma Bank partners to send money around-the-world securely and conveniently. And for partner payment needs, Alinma provides cashless NFC payment options including Alinma mada cards, and the AlinmaPay, Apple Pay, and madaPAY smart device applications.