Stakeholder
Engagement

alinma values its enduring partnerships, recognizing their pivotal role in delivering sustained value.

How we engage
Investors
  • Annual General Assembly Meeting
  • Extraordinary General Meetings
  • The Bank’s website
  • Interim financial statements
  • Investor presentations and quarterly earning calls
  • Press conferences and releases
  • Investor disclosures and road shows
  • One to one discussions and meetings
  • Annual Report
  • Announcements made to the Saudi Exchange
  • Investor Relations road shows and conferences
  • Dedicated Investor Relations website
  • Dedicated communication channels for individual shareholders
Government institutions
and regulators
  • Consultation
  • Relationship-building meetings
  • Annual General Assembly Meeting
  • Annual Report
  • Interim financial statements
  • Announcements made to the Saudi Stock Exchange
  • Extraordinary General Meetings
Customers
  • Customer visits
  • ATMs
  • Online banking
  • Service centers
  • Branches
  • Media advertisements
  • Corporate website
  • Customer workshops
  • Social media
  • Customer satisfaction surveys
Employees
  • Induction program
  • Career development guidance
  • Staff societies
  • Training program
  • Volunteerism
  • Special staff events
  • Internal communication
  • Employee satisfaction survey
  • Virtual meetings
  • alinma eLearning Academy
Business partners
  • Supplier relationship management
  • On-site visits and meetings
  • Performance review meetings
  • Quality assurance inspections
Society and environment
  • Service channels
  • Press releases, conferences and media briefings
  • Informal briefings and communication
  • Public events
  • Corporate website
  • Social media
  • Educational programs
  • MSME financing
  • Assistance to the needy and vulnerable
  • Programs for SMEs
  • Youth and employment projects
Key items discussed
Investors
  • Financial performance
  • Governance
  • Risk management
  • Business expansion plans
  • Transparency and disclosure
  • Business continuity
  • Sustainable growth
  • Strategy updates
  • Shareholder returns
  • Dedicated Investor Relations Department
  • Dedicated Sustainability Department
  • Dedicated CSR Department
Government institutions
and regulators
  • Compliance with directives and codes
  • Microfinance and SME development
  • Financial performance
  • Cyber security
  • Saudization
  • Governance
  • Employment generation
  • Strategy
Customers
  • Financial support for revival of business
  • Speedy service
  • Customer security and privacy
  • Service quality
  • Affordability of services and convenience
  • Financial education and literacy
  • Access to financial services
  • Enrolment to digital platforms
  • Real time information
Employees
  • Performance standards
  • Training and development
  • Saudization
  • Remunerations and benefits
  • Retirement benefit plans
  • Diversity and inclusion
  • Safety at the workplace
  • Corporate value
  • Employee care focused on mental health
Business partners
  • Contractual performance
  • Continued business opportunities
  • Maintaining healthy relationships
  • Timely settlement of dues
  • Collaboration for new technological advances in the financial sector
  • Opportunities for growth
  • Agile and convenient approach
Society and environment
  • Affordable financing
  • Community empowerment
  • Financial inclusion
  • MSME financing
  • Ethics and business conduct
  • Environmental performance
  • Employment opportunities
  • Assistance to disadvantaged groups
  • University Scholarship Program for children from underprivileged families
  • Financial awareness and Trust Program designed to enhance financial literacy
How we create value for this stakeholder group
Investors
  • Delivering consistent financial performance and shareholder returns
  • Enhancing transparency through regular disclosures and reports
  • Providing timely and comprehensive investor updates and communications

  • Delivering up-to-date financial performance, sustainability, CSR and strategy updates, ensuring full transparency and accountability

  • Actively engage with institutional investors and individual shareholders.
Government institutions
and regulators

  • Ensuring full compliance with regulatory requirements and directives

  • Supporting national goals such as Saudization and economic diversification

Customers

  • Providing reliable and secure financial services tailored to customer needs

  • Enhancing access to banking services through digital platforms and innovations

  • Delivering superior customer service and support across all channels

  • Ensuring fast and convenient service across all client segments

  • Creating a value proposition for youth customers
  • Developing diversified and accessible channels and products for foreign customers to meet their needs
Employees

  • Investing in professional development through training programs and career guidance

  • Promoting diversity, inclusion and workplace safety

  • Offering competitive remuneration, benefits and retirement plans

  • Creating a healthy and supportive work environment by focusing on mental health care

Business partners
  • Building long-term, mutually beneficial relationships with suppliers and partners
  • Collaborating on innovative financial technologies and advancements
Society and environment
  • Promoting financial inclusion and access to affordable financing solutions

  • Supporting MSMEs and youth employment projects to drive economic growth

  • Empowering the youth through the University Scholarship Program for children from underprivileged families

  • Delivering financial awareness through the Trust Program designed to enhance financial literacy