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How to create or change card PIN

How to create or change card PIN

As part of the Bank's constant efforts to provide the best services to the partners and to facilitate the procedures for obtaining the new card PIN or resetting PIN of the current one, we are pleased to provide PIN change service through Alinma self services (Alinma Internet - Alinma Application for smart devices – Alinma mobile – Alinma ATM’s – Alinma Phone) for all types of cards issued by Alinma bank (Mada cards, credit cards, traveler card, purchase card, prepaid credit cards) through the following steps:

 

How to create or change card PIN via Alinma Internet:

  1. Log in to Alinma Internet
  2. Select “Cards” from the menu
  3. Select “Reset Card PIN”
  4. Select your card
  5. Enter the new PIN
  6. Confirm the new PIN

 

How to create or change card PIN via the Alinma app:

  1. Log in to the Alinma app
  2. Select “Cards” from the menu
  3. Select “Card List”
  4. Select your card
  5. Select “Create PIN”
  6. Enter the new PIN
  7. Confirm the new PIN

 

Steps to change the PIN for Alinma ATMs

  1. From the main screen of the ATM and before inserting the card,
  2. Choose “ATM PIN Generation”.
  3. Insert the Card to confirm the request and after the card is out,
  4. Enter national ID/IQAMA number.
  5. Enter the activation code received on the mobile number registered with the bank to create the PIN number.
  6. Enter the new PIN number which consists of 4 digits.
  7. The card will be activated automatically after the completion of the new PIN.

 

Steps to change the PIN for IVR

  1. Call the toll free number 8001208000 or the number 920028000
  2. Choose option 4 from the main menu ( stop and activate alinma Cards )
  3. Choose option 3 ( create new card PIN )
  4. Enter last 14 digits of the current account number.
  5. Enter the national ID/ IQAMA number.
  6. Enter the Card number which needs a new PIN.
  7. Enter the code received on the mobile number registered with the bank.
  8. Enter the new PIN number which consists of 4 digits.
  9. To activate the card enter the code received on the mobile registered with the bank.

 

When completing the process of changing the PIN, proceed in using the card in any of ATMs to ensure the new PIN code is working perfectly; and this is before using the card in any purchase though Point of Sale.

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